Claims handling
In case of claims for damages Anke Sevenster's professional team is at your side.
What to do in the event of a claim?
At AXA Anke Sevenster we will take care of all the formalities of your claim through our personal advisors. For your information, we would like to remind you of some of our preferential repair services to deal with the damage caused by your claim.
In the event of a claim, it is important to be able to verify the damage suffered, so we recommend that you do not start repairing the claim before you have reported the claim. If it is urgent to start the repair of the claim to avoid further damage, please take photographs and keep the traces of the claim for later verification.
Do you wish to report a claim?
To report a claim please contact OUR OFFICES or if you prefer you can fill in the form at the bottom of this page and we will contact you as soon as possible.
In case of emergency outside our office hours, you can contact the following AXA Seguros 24-hour customer service telephone numbers:
Multi-risk and automobile claims: (+34) 91 8070055
Travel assistance from Spain: (+34) 91 1119543
Travel assistance from abroad: (+34) 93 3669581
AXA Health, management of medical authorisations: (+34) 91 8070055
Multi-risk branch claims (Household, Community and Commercial)
We have a wide network of multi-service companies to deal with the damage caused to your property.
Your personal AXA Anke Sevenster Agency advisor is at your disposal to coordinate and manage the repair of your claim.
Exclusive coverages AXA Quality Workshop:
Hail cover: in the event of a hail damage claim, if your vehicle is fully insured, it will be covered if you take the vehicle to an AXA Quality Garage.
Special rates for AXA customers for private repairs.
AXA Workshop Quality Bodywork
Digital Quote: without unnecessary waiting.
More than 500 AXA Quality Workshops have at their disposal free courtesy vehicle, check availability.
If the customer is not satisfied with the repair, AXA guarantees you a customised solution at any of the more than 1,000 AXA Quality Workshops.
Collection and delivery of the vehicle if the vehicle is roadworthy and within the same urban area as the AXA Quality Workshop.
Expert appraisal with commitment to get your repair started without delay in claims with an amicable statement signed by both drivers, if not at fault.
Extension of the Repair Warranty to 3 years with no mileage limit. We maintain intact the official warranty on bodywork and paintwork repairs.
AXA Quality Glass Workshop
Preferential attention with no waiting time. Quality assurance.
Expert intervention is not necessary to start the repair.
Impact repair service in 40 minutes from the arrival of the operator.
Mobile Unit Service to repair or replace your windscreen wherever you want in a maximum of 48 hours.
Vacuuming of the vehicle interior.
EU-approved glass.
Declaration of loss
Basic information on data protection
Agencia Anke Sevenster S.L as the data controller informs you that your personal data will be processed to manage your request for information, to prepare a quote, as well as for any other action related to the services offered. The rights established in articles 15 to 22 of Regulation (EU) 2016/679 can be exercised at info@ankesevenster.com See our Privacy Policy for more information.
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